Frequently Asked Questions

Monogramming Information:
Traditional monogramming order is first, last, middle, but it's totally up to you. Please provide initials in the order you want them to appear. Items will be monogrammed in sequence given in the order notes.
Standard monogramming order for married couples is the woman's first name on the left, shared last name in the middle, and man's first name on the right.
Standard monogramming order for duo monograms for married couples is both first initials. Standard duo monogramming order for single people is first initial, then last initial.
Order details can not be changed after the item is purchased. Refunds will not be given because initials were provided in the wrong order.
Thanks for your understanding and cooperation!
Sending in Your Items to be Monogrammed
We can monogram your personal items, as well. Simply mail your items to us at the address below, and once they have arrived I will send you an invoice for the monogramming and shipping to get back to you. Typically the process takes 2-3 weeks. Please include a note with your contact information and monogram preferences.
811 Burke St.
Winston-Salem, NC 27101
Returns and Exchanges
Monogrammed items will not be refunded. Only mistakes made by seller will be refunded. Please leave all information necessary to ensure correct orders are shipped out.
Order details can not be changed after the item is purchased. Please be sure you have checked out with the colors, fonts and initials (in the order you want them to appear) you want.
Each purchase comes with one font proof, should you request one. Proofs are not automatically sent, they must be requested at the time of purchase. If you would like to see more than one font, there will be an $8 charge per proof.
We accept cancellations within 24 hours of purchase.
Shipping Policy
Typical shipping time is 2 weeks. Please make note of production times for each item before placing your order. If you need an item before that time period message me and I'll let you know if I can meet your deadline. Rush requests submitted at time of purchase or after purchase will not be guaranteed. If I can make it happen I will be glad to do so however, refunds will not be given if I can not.
Please double check your shipping address before completing your transaction, shipping addresses can not be changed after purchase.